The out-of-the-box dashboards provided as part of the Operate & Monitor Lensprovides valuable insights to manage your IT service operations, prioritize the most important features, and deliver products with more value.
The Operate Lens module of the Operate & Monitor Lens provides business analysis for the RUN phase of Application Lifecycle Management (ALM). The solution help you analyze and manage your IT service operations and resources are better informed to work on the most appropriate activity to deliver the best result for the business. The dashboards provide insights into incident management, change management, reassignments, service requests, and so on.
The Monitor Lens module of the Operate & Monitor Lens provides business analysis for Run phase of ALM that includes IT system and service management and operation during continuous performance and change. The system operation management includes the management of IT service systems and application, system hardware, and software, as well as networks and data center. It focuses on ensuring that business transactions and applications meet availability and performance service levels.
The following list of modules are provided as part of Operate Lens:
Digital.ai Intelligence Applications IT Operations enables you to analyze your IT service operations, the Incidents and the Changes.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Operations |
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| Incident Performance Scorecard | Incident |
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| Change Performance Scorecard | Change |
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| IT Operational |
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Digital.ai Intelligence Applications Change Management Analytics enables you to have a microscopic view of the overall Change process with an in depth analysis of their change cycle along with the success or failure rate trend. This analysis further helps you to drive a better compliance posture using the Change Management dashboards.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Change Operations | Change (Month Level) |
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| Completed Changes Trend |
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| Successful Change Implementation |
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| Closed Change Details |
Note: Provided are datasets and not available as self service cubes |
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| Backlog Change Details |
Note: Provided are datasets and not available as self service cubes |
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| Change Compliance | Change (Month Level) |
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| Change Lifecycle |
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Digital.ai Intelligence Applications Incident Management Analytics enables you to assess your overall Incident process health by analyzing the current backlog along with the trend of open and resolved Incidents by parameters such as the Incident category, resolution group, location, and so on.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Incident Operations |
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| Opened Incident Trend |
Note: Provided are datasets and not available as self service cubes
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| Opened Incidents Overview |
Note: Provided are datasets and not available as self service cubes
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| Incident Backlog Overview |
Note: Provided are datasets and not available as self service cubes
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| Incident SLA Details |
Note: Provided are datasets and not available as self service cubes
|
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| Resolved Incident Overview |
Note: Provided are datasets and not available as self service cubes
|
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| Resolved Incidents Trend |
Note: Provided are datasets and not available as self service cubes
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| Incident Scorecard |
Note: Provided are datasets and not available as self service cubes |
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| Incident Daily Trends |
Note: Provided are datasets and not available as self service cubes
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| Incident Assignee Details |
Note: Provided are datasets and not available as self service cubes
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| Incident SLA Details |
Note: Provided are datasets and not available as self service cubes
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| Incident Reassignment Analysis |
Note: Provided are datasets and not available as self service cubes
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Digital.ai Intelligence Applications Outage Analytics enables you to analyze your outage related impact, downtime, and even the cause . It provides a better visibility on outages that occur due to major Incidents or Changes carried out in the past to identify any flaw with the existing change process or even spot the trouble configuration items that are causing persistent outages.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Outage and Change Correlation |
Note: Provided are datasets and not available as self service cubes
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| Outage Overview | Outage |
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| Outage Trends by Type | Outage |
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Digital.ai Intelligence Applications Request Item Analytics is instrumental in creating a great service offering and service catalog with the services in demand. It helps you to analyze the frequently requested items, fulfillment time for a specific category, and even a detailed view on the requests life cycle.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Request Operations |
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| Service Request Overview |
Note: Provided are datasets and not available as self service cubes |
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| Request Trend |
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| Top 10 Items | Request Item (Month Level) |
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| Request Lifecycle |
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Digital.ai Intelligence Applications Task Analytics enables you to carry a better workload management and resource time management. Task analytics also helps you to analyze resource performance trend.
The following table lists the out-of-the-box dashboards, the iCubes used to build each dashboard, and the supported source systems:
| Dashboard Name | iCubes Used | Supported Source Systems |
|---|---|---|
| Open Work |
Note: Provided are datasets and not available as self service cubes |
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