Resolved Incident Overview dashboard enables you to view the resolved incident summary details corresponding to their assignment groups, categories, sub categories, and severity.
You can view the sections in the Resolved Incident Overview dashboard using the following time period options:
These options are relative to the Data Refreshed date and time that is displayed in the upper right corner of the dashboard as Data Refreshed at Month DD, YYYY, hh:mm:ss AM/PM.
Data is extracted from ServiceNow at least once per day. Typically, a data extract occurs during a time period that is close to midnight in the main time zone of your company. Under normal circumstances, Yesterday corresponds to your normal expectation, which is the day that precedes the day you are viewing the dashboard.
As an example, assume you are looking at this dashboard on April 15, 2016 at 9:00am EST and your company’s main time zone is EST.
If the Data Refreshed time is midnight between April 14 and April 15 or later, Yesterday includes data from April 14, 2016, 12:00:00 AM through April 14, 2016, 12:59:59 PM; in other words a full 24 hours’ worth of data.
Under normal circumstances, Last 7 Days corresponds to Yesterday plus the 6 days preceding Yesterday, and Last 30 Days corresponds to Yesterday plus the 29 days preceding Yesterday.
Although rare, the data extract may not successfully complete. In this case, the above definitions will continue to be relative to the Data Refreshed date and time, which may not correspond to your normal expectation of Yesterday and Last X Days.
Note: By default, the dashboard displays the contents in the section based on data from the past 30 days.
You can view the following sections in this dashboard:
© 2022 Digital.ai Inc. All rights reserved.