The Change Operations dashboard enables you to view operational performance of Changes and helps you gauge the current standing of a group by understanding the critical open changes in the queue, the average age of open changes in a group, how successfully are the changes being implemented, and so on. You can also view information about the necessary actions you could take to expedite risks and analyze the overall performance trends.
You can view information for a particular assignment group or for a group associated with a particular group manager.
), symbolizes a positive impact in the fall of the metric.
), symbolizes a negative impact in the fall of the metric.
), symbolizes a positive impact in the growth of the metric.
), symbolizes a negative impact in the growth of the metric.
), symbolizes no impact in the growth or fall of the metric.The KPIs section focuses on helping you understand the results delivered by your business. The KPIs provide performance-related information as of that date and the scores are compared to the previous date.
The Take Action section provides you information about the activities as on date for which you might want to be prepared and take necessary action to expedite work risks.
This table provides a list of all the change requests based on the attributes and metrics such as Change Request Number, Short Description, Configuration Item, Change Type, Change Risk, and Assignee. Based on these values, you can plan on which change request to address first.
This table enables you to plan to address any emergency change requests in queue based on the attributes and metrics listed: Change Number, Short Description, Configuration Item, Change Type, Planned Start Date, Planned End Date, and Assignee.
This table enables you in addressing any change requests that are overdue. Based on the values of attributes and metrics listed in the table: Change Number, Short Description, Configuration Item, Change Type, Planned End Date, Assignee, and Overdue Days, you can plan to address high priority, emergency change requests in queue.
This table summarizes the list of any unapproved change request based on values of attributes and metrics such as Change Number, Short Description, Configuration Item, Change Type, Planned Start Date, and Planned End Date.
This section provides a graphical representation of performance trends over a time period.
This graph enables you to compare the percentage of emergency change requests with that of the industry-standard average of change requests.
Similarly, you can view other graphical representations, such as Change Backlog — number of change requests addressed in a specific time period, MTTR of Changes — Average open to close duration of changes in a specific time period, and Planned vs Unplanned Changes.
This section displays a set of dashboards that you can access to view more information about specific operations. You can click the related dashboard to drill-down to individual process dashboards. The following list of related dashboards are available:
Enables you to analyze overall team performance based on the Change requests handled.
Enables you to analyze time spent by change requests in each state based on assignment groups.
Enables you to analyze outages caused by Change and details of the change, providing an overall picture of the quality of changes implemented.
Enables you to create ad hoc reports that help you analyze Change Requests on the basis of different attributes and metrics.
| Metric Name | Description |
|---|---|
| % Change in Avg Age of Closed Emergency Changes - Last 30 Days | Percentage of change in the average age of emergency Change Requests that are closed in the last 30 days |
| % Change in Avg Age of Opened Changes - Last 30 Days | Percentage of change in the average age of Change Requests that are open in the last 30 days |
| % Change in Change Failure % - Last 30 Days | Percentage of change in Change Requests that have failed in the last 30 days |
| % Change in Change Implementation % - Last 30 Days | Percentage of change in the Change Request Implementation percentage in the last 30 days |
| % Change in Changes OnTime % - Last 30 Days | Percentage of change in Change Requests that are closed on time in the last 30 days |
| % Change in Critical Open Changes - Last 30 Days | Percentage of change in critical Change Requests that are open in the last 30 days |
| Avg Age of Closed Emergency Changes - Last 30 Days | Average age of all Emergency Change Requests that are closed in the last 30 days |
| Avg Age of Opened Changes - Last 30 Days | Average age of all Change Requests that are opened in the last 30 days |
| Avg Days Past Planned End Date | Average of the number of days taken to close a Change Request beyond the planned end date |
| Avg Open to Close Duration (Days) | Average of the total number of days between the date on which a Change Request was opened to the date on which it was closed |
| Change Backlog | Number of Change Requests in the backlog |
| Change Emergency % | Percentage of Change Requests with Change Type as Emergency that are open |
| Change Failure % - Last 30 Days | Percentage of Change Requests that have failed to be implemented in the last 30 days |
| Change Implementation % - Last 30 days | Percentage of Change Requests that have been successfully implemented in the last 30 days |
| Changes OnTime % - Last 30 days | Percentage of Change Requests that have been closed on time in the last 30 days |
| Opened Changes | Total number of Change Requests that are open |
| Opened Changes - Last 30 Days | Total number of Change Requests opened in the last 30 days |
| Planned Changes | Total number of planned Change Requests |
| Unplanned Changes | Total number of unplanned Change Requests |
Related concepts
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