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Request Trend

This dashboard helps you to view the Departments and Item Type that are requested the most in a specific time period.

To be able to view the service request trend and details, you must perform the below steps:

Select a Department or Item Type.
Select a time period (Weekly, Monthly, or Quarterly) for which you want to view the service request trend.

The above parameter selection drives the content of the below mentioned sections.

Service Request Trends

This section displays a graphical representation of the Service Request Trend of the selected Department or Item Type during the specified time period, where,

The X-axis represents the specified time period.
The Y-axis represents the Number of Service Requests lodged.
Legends depict the Department.

The right-pane shows the following details:

Number of Service Requests lodged for the selected Department or Item Type during the selected time period.
Percentage change (Increase / Decrease) in the Service Requests lodged since the last period.

Service Request Details

This section displays the Most Requested Items and Most Changed Items (Increase / Decrease) during the selected time period.

Metrics Used

Metric Name	Description
Requests	Number of Requests created or raised in a selected time period (Week, Month, or Quarter) by Department or Item Type.
Most Increase	Greatest Increase in Request Numbers for Request Items within an Item type. This is measured in comparison with the previous period (for example, month over month).
Most Decrease	Greatest reduction in Request Numbers for Request Items within an Item time This is measured in comparison with the previous period (for example, month over month).

Related references

Request Item Analytics

Request Item Metrics