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Service Request Overview

This dashboard provides a view of the most commonly requested items over a period of time and the request items that are overdue. The lower half provides a breakdown of the these requests by Item type and Department.

Change Details Drivers

This section displays the metrics of the underlying service requests.

Breakdown of Services Requests

In this section, selection of the tab Department or Item Types displays the corresponding value below. Select the desired items to explore the associated details.

• The Item Types details are displayed as a graph, where the X-axis and Y-axis represents Opened Request Items, Business Duration, or Request Item Overdue (Days). Using the drop down menu, you can select the metric for both X-axis and Y-axis for which you want to view the service request breakdown details for the Item Types.
• This section lets you save the service request breakdown report in PDF or Excel format. To export and save the report, in the upper right section (), click the downward arrow .
  You can also click the Minimize and Maximize buttons to minimize, maximize, or restore the view.

• The bubble size can represent Opened Request Items, Business Duration, or Request Item Overdue (Days). You can use the drop down menu to select the metric, which you want to be represented as a bubble in the graph.

Metrics Used