Incident SLA Details dashboards are designed to provide you an insight on the incident SLA achievement summary (percentage of logged incidents that are either responded or resolved) overview and details for last 6 months.
The Service Level Agreements (SLA) are used to ensure that an incident is addressed (responded or resolved) within a certain amount of time. Once the SLAs are set in place, it is possible to gather the information in the system to create Service Level Management-specific reports. Any data contained within the system on the incident SLAs and related records can be reported on and actions can be triggered at different times during the SLAs life cycle.
For more information on the dashboards, refer to the below pages.
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