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iCubes

iCubes are pre-built, cached datasets that you can use to create visually appealing reports. These iCubes can be used to create customized dossiers based on your requirements. You can use this section to learn how to use the iCubes available as part of Operate & Monitor Lensto generate dynamic, actionable reports.

Operate Lens

The following list of modules are provided as part of Operate Lens:

• Change
• Configuration Item
• Customer Support Engagement
• Incident
• Problem
• Product Experience
• Request
• Others

Change

The Change module helps organizations derive insights pertaining to Changes and enables you to have a microscopic view of the overall Change process with an in depth analysis of their change cycle along with the success or failure rate trend.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Configuration Item

The Configuration Item module helps organizations derive insights pertaining to Configuration Item and provides information on details and performance of individual Configuration Item (CI). It also provides the details of affected CIs and the relationship between various Applications or Business services.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Customer Support Engagement

The Customer Support Engagement module helps organizations derive insights pertaining to Ticket and SLA management in relationship to other business outcome metrics, such as usage and product experience along with development and DevOps metrics from other Digital.ai solutions.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Incident

The Incident module helps organizations derive insights pertaining to Incidents and enables you to have a microscopic view of the overall Incident process with an in depth analysis of the Incidents along with the success or failure rate trend.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Problem

The Problem module helps organizations derive insights pertaining to Problems and provides information on problem details, problem tasks based on keywords and state change problems.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Product Experience

A Product Experience module helps us know the perception customers have as a result of using the product and the user behavior. A good product experience helps increase usage. Analytical insights into product experience and customer usage can help organizations improve and build better products.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Request

The Request module helps organizations derive insights pertaining to Request and helps you analyze the frequently requested items, fulfillment time for a specific category, and even a detailed view on the requests.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Others

Provides self service iCubes that help you analyze insights pertaining to Human Resource change requests, Outage, sequence of Reassignments, SLA details, Survey, Task, and Timecard.

The following table lists the out-of-the-box iCubes that you can use to generate dynamic and actionable reports:

Monitor Lens

The iCubes are pre-built, cached datasets that you can use to create visually appealing reports. You can use this section to learn how to use the iCubes provided by Digital.ai Intelligence Applications application to generate dynamic and actionable reports.

The following table lists the out-of-the-box iCubes that you can use to create reports: