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Change State Change

Change State Change iCube enables you to create ad-hoc reports that help you analyze information related to the various states that a Change progresses through and the time duration in each of these states.

Description

The left panel, titled DASHBOARD DATA SETS contains the most common attributes and metrics used for analysis. You can start your analysis in a variety of ways.  For example:

  1. From the right panel, select a visualization type.  
    Each visualization automatically pulls in enough attributes and metrics to properly depict the chart type.
  2. To achieve the desired analysis, from the DASHBOARD DATA SETS,drag-and-drop attributes or metrics.
    Alternatively, you can also begin the analysis by double-clicking the desired attributes and metrics from DASHBOARD DATA SETS to add these items into a grid in the visualization canvas. 
    Once you have added the desired attributes and metrics, in the right panel, you can change visualization to convert the grid into the desired chart type.
    Note: Some visualizations may require a minimum combination of attributes and metrics in order to deliver the expected results.
  3. To remove a metric or an attribute, under the Visualization panel, right-click on the desired metric or attribute and click Remove.

Usage Example

The following examples illustrate one of the many analyses you can perform using the Change State Change iCube :

If you want to find the average duration for state for the changes, perform the below steps:

  1. From the DASHBOARD DATA SETS panel,
    1. Double-click Change attribute to add it to the grid.
    2. Double-click the Average Duration for State (Days) metric to add to the grid.

Note: You can also drag the metrics and attributes and drop them on the Visualization column or under the Visualization 1 (blank page) to add them to the grid.

  1. To change the grid to a chart, in the right panel, from the visualization options, select Bar Chart.
  2. Now drag the metrics and drop them to the Color By section to apply colors to the metric values in the chart.

Tip: You can customize view of any particular parameter, right-click the parameter and modify to the required format.

Attributes

ClosedExpand this link to view the Change State Change iCube attributes and their descriptions.
Attribute Name Description
Assigned To Person primarily responsible for working on the State Change Request
Assigned To Manager Manager of the person primarily responsible for working on the State Change Request
Assignment Group Group/team of the people primarily responsible for working on the State Change Request
Assignment Group Manager Manager of the group/team of the people primarily responsible for working on the State Change Request.
Change Identifier of the change request
Change Number Unique identifier (number) for the State Change Request
Closed Date Date on which the State Change Request was closed
Configuration Item CI associated with the State Change Request
Current State Current state of the Change Request
Next State Next state of the Change State Change Request
Opened Date Date on which the State Change Request was opened
Priority Priority of the State Change Request
Risk Risk associated with the State Change Request
State State of the State Change Request
State Change Count Count of the total number of times state changes have happened for a Change Request
State Change Date Date on which the Change Request had a state change
State Sequence Number Unique identifier for the state of a Change Request
Type Type of the state change

Metrics

Expand this link to view the Change State Change iCube metrics and their definitions.

Metric Name Description Formula Expected values
Avg State Change Count The average count of the state changes that a change has been through Max([Avg Change State Change Count]) >0
Avg State Duration (Days) The average of the time taken by a change in a particular state [Change State Duration (Days)] / [Change Count from Activity] >0
Max Duration for State (Days) The maximum duration of a state that a change has been in. This metric is measured at the State level and provides the maximum duration of a state across all the changes Max ([Change State Duration Fact]) / 86400 {[Change From State (Source)] 0 or >0
Min Duration for State (Days) The minimum duration of a state that a change has been in. This metric is measured at the State level and provides the minimum duration of a state across all the changes Min ([Change State Duration Fact]) / 86400{[Change From State (Source)] 0 or >0
State Change Count {Change Number} The number of state changes that a change has been through Max ([Avg Change State Change Count]){[Change Number] 0 or >0
State Duration (Days) The total time taken by a change in a particular state Sum([Change State Duration Fact]) / 86400 0 or >0

 

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