Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement sourced from customers, as to how likely would they rate your product or service.
Net Promoter Score (NPS) iCube helps you to create ad hoc reports that help track visitors, the product used, poll, and so on. Using the Page iCube, Project Managers can gain insights into important business questions such as:
Note: This iCube currently supports only the Pendo source system.
You can use the following attributes and metrics provided as part of the iCube to create your own reports:
| Attribute | Description |
|---|---|
| Calendar Date | Gregorian calendar date displayed in the format 'M/D/YYYY' |
| Calendar Month | Gregorian calendar month displayed in the format 'Mon YYYY' |
| Calendar Quarter | Gregorian calendar quarter displayed in the format 'Q# YYYY' |
| Calendar Week | Gregorian calendar week displaying the week number. For example, W21, W22 |
| Customer | An organization or account whose users access the application |
| Date | Gregorian calendar date displayed in the format 'M/D/YYYY,' when a score is provided |
| Guide | The specific guide in the application |
| Guide Status | Status of the guide |
| Guide URL | The specific URL of guide in the application |
| Lagging Count of Days | Count of number of days since the first data record till current day |
| Lagging Count of Months | Count of number of months since the first data record till current month |
| Lagging Count of Quarters | Count of number of quarters since the first data record till current quarter |
| Lagging Count of Weeks | Count of number of weeks since the first data record till current week |
| Poll | An opnion asked to the customer about the product or service |
| Poll URL | The specific URL of the poll in the applicaton |
| Product | The specific application whose product usage and user experience performance is being measured |
| Product Area | The specific areas and product capabilities of the application whose product usage performance is being measured |
| Visitor | The specific unique visitor of the page in an application |
| Metric | Description | Formula | Expected Value |
|---|---|---|---|
| Avg Score | The average Net Promoter Score (NPS) for the specific chosen time period | NullToZero((Response / [No of Responses])) | >=0 |
| No of Detractors | Count of Net Detractors for specific chosen time period | Count([No of Visitors - NPS])<[NPS Visitor Type = DETRACTOR]> | >=0 |
| No of Passives | Count of Passives for specific chosen time period | Count([No of Visitors - NPS])<[NPS Visitor Type = PASSIVE]> | >=0 |
| No of Promoters | Count of Promoters for specific chosen time period | Count([No of Visitors - NPS])<[NPS Visitor Type = PROMOTER]> | >=0 |
| No of Responses | Count of opnions received for a poll | Count([No of Responses]) | >=0 |
| No of Visitors - NPS | Count of unique visitor to who provides Net Promoter Score | Count([No of Visitors - NPS]) | >=0 |
| NPS Source | The satisfaction measurement sourced from customers, as to how likely would they rate your product or service | NullToZero(((([No of Promoters] - [No of Detractors]) / [No of Responses]) * 100)) | >=0 |
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