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Change Keyword

Change Key word iCube enables you to create ad-hoc reports to analyze Change Requests based on their descriptive text or keywords.

Description

The left panel, titled, DASHBOARD DATA SETS contain the most common attributes and metrics used for analysis.

You can start your analysis in a variety of ways.  For example:

1. From the right panel, select a visualization type.  
   Each visualization automatically pulls in enough attributes and metrics to properly depict the chart type.
2. To achieve the desired analysis, from the DASHBOARD DATA SETS,drag-and-drop attributes or metrics.
   Alternatively, you can also begin the analysis by double-clicking the desired attributes and metrics from DASHBOARD DATA SETS to add these items into a grid in the visualization canvas. 
   Once you have added the desired attributes and metrics, in the right panel, you can change visualization to convert the grid into the desired chart type.
   Note: Some visualizations may require a minimum combination of attributes and metrics in order to deliver the expected results.
3. To remove a metric or an attribute, under the Visualization panel, right-click on the desired metric or attribute and click Remove.

Usage Example

The following examples illustrate one of the many analyses you can perform using the Change Keyword iCube :

If you want to analyze count of opened changes, for a particulate date, based on their change risk, perform the below tasks:

1. From the DASHBOARD DATA SETS panel,
   1. Double-click Opened Changes to add it to a grid.
   2. Double-click the Date attribute to add to the grid.
   3. Double-click the Change Risk attribute to add to the grid.

Note: You can also drag the metrics and attributes and drop them on the Visualization column or under the Visualization 1 (blank page) to add them to the grid.

2. To change the grid to a chart, in the right panel, from the visualization options, select Bar Chart.
3. Now drag the metrics and drop them to the Color By section to apply colors to the metric values in the chart.

Tip: You can customize view of any particular parameter, right-click the parameter and modify to the required format. For example, if you want to view the Average Calls Per Agent view in a percentage format, right-click Avg Calls Per Agent, point to Number Format and select the required format from the drop-down list.

Attributes

Expand this link to view the Change Keyword iCube attributes:

Attribute Name	Description
Assigned To	Person primarily responsible for working on the Change Request
Assigned To Manager	Manager of the person primarily responsible for working on the Change Request
Assignment Group	Group/team of the people primarily responsible for working on the change request
Assignment Group Manager	Manager of the group/team of the people primarily responsible for working on the change request
Backlog Flag	Flag to indicate if the Change Request is a backlog
Calendar Month	Gregorian calendar month
Calendar Quarter	Gregorian calendar quarter
Calendar Week	Gregorian calendar week
Calendar Year	Gregorian calendar year
Category	Category for the change request
Change	Unique identifier with the details of the Change Request
Change Number	Unique identifier (number) for the Change Request
Configuration Item	CI associated with the Change Request
Contact Type	Medium through with Change Request was reported
Date	Gregorian calendar date
Department	Name of Employee's department
Domain	Name of Employee's domain
Emergency Flag	Flag to indicate if the Change Request is an Emergency Change Request or not
Employee	Person who has opened the Change Request
Failure Flag	Flag to indicate if the Change Request is a failed Change Request
Impact	Impact of the Change Request
Keyword	Keyword associated with the Change Request
Keyword Text Type	Field to which the keyword belongs to
Location	Location where the change request happened
Met All SLAs Flag	Flag to indicate if the Change Request meets all SLAs
Not On Time Flag	Flag to indicate if the Change Request was closed before the Request end date
Priority	Priority of the Change Request
Production Change Flag	Flag to indicate if the Change Request is related to a Production system
Reason	Reasons for the Change Request
Rescheduled Flag	Flag to indicate if the Change Request was rescheduled
Review Status	Current review status for the Change Request
Risk	Risk associated with the Change Request
Scope	Scope of the Change Request
State	Current state of the Change Request
Type	Type of the Change Request
Unplanned Flag	Flag to indicate if the Change is an unplanned Change
Urgency	Urgency of the Change Request

Metrics

Expand this link to view the Change Request iCube metrics and their descriptions.

Metric Name	Description	Formula	Expected Values
Changes with Keywords	Number of change requests opened within a specific time period.	Count([Changes with Keywords])	>=0