This section displays total volume of the opened incidents, volume of the opened incidents based on their severity (Critical or High), and percentage indicator that indicates the increase or decrease in the current opened incidents volume compared to the opened incidents volume from the previous day, week, or month.
Note: The reference time slice for the percentage indicator depends on your choice of the time frame in the Opened Incidents Overview dashboard.
| Metric Name | Description |
|---|---|
| Opened Incidents |
The total number of incidents raised (opened) in a time frame. |
| Percentage of Opened Incidents |
The percentage of opened incidents in a given Category or Dimension as compared with the total number of open Incidents. |
Related concepts
Opened Incidents by Group and Category
Detailed Opened Incidents Breakdown
Opened Incidents Overview dashboard
Related references
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