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Use Cases

Resolving common business scenarios using Operate Lens

The Operate Lens module of the Operate & Monitor Lens helps you analyze all your software projects operations. With Operate module, resources are better informed to work on the most appropriate activity to deliver the best result for the business. The iCubes provide insights into crucial project management indicators such as, overdue work items, time required to resolve work items, reassignment count, reopened work items , and so on.

Let us look at a use case to understand how Operate Lens helps you analyze certain project indicators and how you can use the iCubes offered to resolve issues and enable teams to produce the desired results.

• Impact of Configuration Items on applications and business services

Resolving common business scenarios using Monitor Lens

The Monitor Lens module of the Operate & Monitor Lens enables you to the gauge application performance. It also enables you to make strategic and tactical decisions on which remediation areas would have the maximum positive customer and business impact.

Let us look at a few use cases to understand how Monitor Lens helps you analyze certain project indicators and how you can use the iCubes offered to analyze the problem, change and outage impact on applications and business services.

• Analyzing the broader application performance and user impact context of incidents and problems
• Optimizing IT operations with 360 application views
• Analyzing impact of outages with respect to application performance, response time, and Apdex scores
• Analyzing change impact on applications, business services, and transactions