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Impact of CIs on applications and business services

Andrew is an IT service manager. Andrew and his IT service team are responsible for the maintenance of CIs such as software upgrade, maintenance of existing software, servers, routers and so on. These CIs are strategic components of an organization's business, it is essential to monitor the health of the applications and business services and its underlying CIs.

The main goal of Andrew is to analyze if infrastructure-related CIs and associated open tasks for child CIs have an impact on the business services and applications. For example, an older version of an Oracle database software, the age of the CI or other factors might affect the performance of an application. Also, the open and pending tasks of a CI might affect the performance.

Through the iCubes or dossiers, Andrew can get insights into the number of underlying CIs associated with a business service, such as servers, databases and their age buckets, OS versions, count of affecting tasks, Incident backlog, and so on. Also, Andrew can see what are the Incident backlogs and open tasks for the child CIs greater than 30 days which might impact the performance.

Following are some examples of areas that contribute to an understanding of overall health of applications and business services:

• How many open tasks are there for a child CI that affect the health of a Parent CI? What is the distribution of those by Task Types?
• When a change is planned for deployment on a business service or application, what is the count of Parent CIs that could be impacted due to open tasks for child CIs?. What is the distribution of those by CI classes? Who are the owners of those Parent CIs with potential impact? (to be notified about the planned change request deployment)

Generating a report

To analyze the overall health of applications and business services and its underlying CIs, perform the following procedures:

Prerequisite: Ensure that you have logged into Digital.ai Intelligence Applications using appropriate credentials.

1. In the right panel of a visualization editor in a dossier, select the required visualization option.

   In this example, a bar chart is used. For more information about dossiers, refer Dossiers

2. From the top navigation panel, click and select Existing Dataset.
3. From the Select Existing Dataset window, select the required datasets. For example, iCubes, Shared Insights.

   In this example, ITSA_CI_downstream_Relationship, CI_Details, and Affected_CI are selected. The selected datasets are added to the DATASETS panel.

4. Drag and drop the following attributes to the horizontal field of the visualization editor:
   • Parent CI Name (Downstream)
   • Child CI Class (Downstream)
   • CI Age (Buckets)
   • OS Versions
5. Drag and drop the following metrics to the vertical field of the visualization editor:
   • Affecting Task Count
   • Major Incidents in last 30 days
   • Incident Backlog

Here's an example report that displays the affecting task count for child CIs and its impact on applications and business services.

Analyzing the report

Using the report, Andrew can get visibility in to the overall health of an application or business service based on backlog tasks on its underlying child CIs its CI Class and Age bucket:

• Understand the underlying CIs that affect the performance of applications and business services
• Understand the number of backlog incidents on child CIs that impact the health of business services and applications