In this section, you can view trend of the escalated incident volume as compared to the volume of the resolved incidents.
This section displays incident summary as:
| Metric Name | Description |
|---|---|
| Resolved Incidents |
The number of Incidents with the Incident status - Resolved as on a specific time period. Incidents that are resolved and subsequently moved to the Closed state within the time period are also included in the count. |
| Escalated Incidents |
The incidents that have passed or are about to cross the SLA time line are escalated to the next level for timely attention. |
Related concepts
Resolved Incidents Breakdown by Volume
Resolved Incident Overview dashboard
Related references
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