Open topic with navigation

Resolved Incidents Breakdown by Volume

In this section, you can view volume of the resolved incidents based on assignment group, category, subcategory, and severity.

You can further restrict contents of this section to show top 10 or all the resolved incidents breakdown based on their assignment groups. For example, you can select Assignment group to view Resolved Incidents breakdown based on Assignment groups and click All to view All the Assignment Groups and not just the top 10.

The Resolved Incidents Breakdown by Volume section displays Resolved Incident summary based on their Severity. You can filter the Incident summary based on any one of the following Severity selector options:

• Severity 1 – Critical
• Severity 2 – High
• Severity 3 – Moderate
• Severity 4 – Normal
• UNKNOWN

You can use the following tabs to filter the contents of this section:

• Assignment Group
• Category
• Sub-Category

Content of this section is displayed in the form of Resolved Incident Summary by Dimension graph and Incident Volume Trend graph.

Resolved Incident Summary by Dimension graph

This graph displays Incident summary based on Assignment Group, Category, and SubCategory. Furthermore, you can filter the contents of the graph using the following two selectors:

Top 10 - Displays the top 10 contributors from your chosen dimension.

All - Displays All the contributors from your chosen dimension.

In the graph, the horizontal axis represents volume of the resolved incidents and the vertical axis represents contributors of the chosen dimension.

Incident Volume Trend graph

This graph displays the Escalated Incident volume trend as compared to the Resolved Incident volume. Content of this graph is driven by your choice of dimension contributors in the Resolved Incidents Breakdown by Dimension graph.

In the graph, the horizontal axis represents time period and vertical axes represents volume of the resolved incidents and escalated incidents.

Metrics Used