This section displays opened incidents trend and trend of the average time it takes to resolve incidents in the last one year. In addition to viewing this section for a specific customer, you can also filter the trend information based on Incident Priority or Category.
In the Monthly Trend Opened Incidents graph, horizontal axis represents the calendar months in a year and vertical axis represents volume of the opened incidents and time taken in days to resolve an incident.
| Metrics Used | Description |
|---|---|
| Opened Incidents |
The total number of incidents raised (opened) in a time frame. |
| MTTR |
The elapsed time between the Incident creation and resolution. The elapsed time is measured as the total time open. |
Related concepts
Priority Split Opened Incidents Past 30 Days
Incident Performance Score Card
Related references
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