Use this section to find volume of the opened incidents, reopened incidents, and escalated incidents for the past 30 days. Each of the metric also shows a percentage increase or decrease in the volume compared to the previous month. Note that you can filter this information based on customers.
| Metric Name | Description |
|---|---|
| Opened Incidents |
The total number of incidents raised (opened) in a time frame. |
| Reopened Incidents |
The sum of Incidents that were reopened after they were closed. This is a configurable metric. Based on your business requirements, the Support team can configure the initial setup to tailor the metric suitably. |
| Opened Incidents Escalated |
The number of open Incidents with the Incident status - Escalated. This is a configurable metric. Based on your business requirements, the Support team can configure the initial setup to tailor the metric suitably. |
Related concepts
Monthly Trend Opened Incidents
Priority Split Opened Incidents Past 30 Days
Incident Performance Score Card
Related references
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