In this section, you can view the volume of the incident backlog based on its assignment groups.
The summary is displayed as a horizontal bar graph. In the graph, horizontal axis represents the incident backlog volume and the vertical axis represents the assignment group names.
| Metric Name | Description |
|---|---|
| Incident Backlog |
Total number of open incidents that are pending resolution as of a specific point in time, such as the end of the working day. In a monthly report, you can use the Beginning and Ending Backlog to obtain the Incident Backlog as of the first and last day of the month, respectively. By default, this metric includes all Incidents not yet resolved or closed as of the last Data Refresh. Note: The metric cannot be summarized across time because it is a snapshot metric. |
Related concepts
Incident Backlog Trend for Last 12 Months
Assignee Backlog Monthly Summary
Incident Backlog Trend Analysis dashboard
Related references
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